Assist Telecom
AI-native from the ground up - not bolt-on

The phone system

built for AI.

AI and human employees work as extensions of your team, on inbound and outbound calls. Use our AI, or connect your own.

SOC 2
ISO 27001
HIPAA
PCI-DSS
GDPR
SOC 2 Type II
ISO 27001:2022
HIPAA
PCI-DSS Level 1
GDPR
Ofcom Registered
FCC Registered
AI Voice Agents
Inbound Routing
Outbound Campaigns
Sentiment Analysis
NPS Tracking
Full Audit Trail
Human Handoff
Bring Your Own AI
Multi-Site
Contact Centre
WhatsApp & Chat
SOC 2 Certified
Live Dashboards
Heat Maps
Emotion Analysis
PCI-DSS Level 1
AI Voice Agents
Inbound Routing
Outbound Campaigns
Sentiment Analysis
NPS Tracking
Full Audit Trail
Human Handoff
Bring Your Own AI
Multi-Site
Contact Centre
WhatsApp & Chat
SOC 2 Certified
Live Dashboards
Heat Maps
Emotion Analysis
PCI-DSS Level 1
0M+
Calls / Month
AI-handled across the Assist family
0/7
AI Call Coverage
Zero wait on AI lines
0%
Cost Reduction
vs traditional infrastructure
0.0%
Uptime SLA
Guaranteed reliability
Platform

Everything you need.
Nothing you don't.

Live · AI Inbound

AI answers every call
in seconds

Voice stream247 active calls
0%

AI call resolution rate

Always on
24/7

Zero wait on AI lines

Seamless
human handoff

Full context transfers instantly.
No repeating. No friction.

Full analytics layer

Sentiment · Transcription · NPS · Heat maps

SOC 2ISO 27001HIPAAPCI-DSSGDPR

Enterprise compliant by default

vs legacy infrastructure

70%cost reduction
reported by clients
Data centre server infrastructure
Infrastructure built for voice AI. Not retrofitted. Not bolted on.
Watch it work

AI that saves the sale. Live on the call.

This is a real AI agent handling a churn call — detecting intent, offering a solution, and retaining the customer. No human involved. No script breaks. Zero hold time.

Live on real calls
Sentiment tracking
Zero hold time
Instant response
AI Agent · Retention call
00:00LIVE
C
Customer sentiment+28

Hold time

0s

Outcome

In progress...

Live call intelligence

AI that works on the call. Not around it.

Legacy phone systems were built for handsets. We built ours for AI. Every extension — human or AI — runs on the same platform, the same analytics, the same audit trail.

01

AI runs as a real extension

Not a layer on top. AI employees take and make calls as part of the phone system itself.

02

Inbound and outbound

Handle volume surges and outreach campaigns without adding headcount.

03

Seamless human handoff

When judgment is needed, the call transfers with full context intact.

Live call — AI agent handlingLIVE

00:02:14

Duration

Customer +82

Sentiment

AI Agent

Handling

AI: I can see your appointment on the 14th. Would you like to reschedule or confirm?

Caller: Let's confirm, thank you.

AI: Perfect — confirmed. You'll receive a reminder 24 hours before. Is there anything else I can help with today?

Resolved without human intervention · Full transcript saved to audit trail
Professional team collaborating in modern office
AI handles the volume. Your team handles what matters.
Every channel

Voice is the core. Not the limit.

Voice — inbound & outbound

AI and human agents on the same lines. Zero wait. Infinite scale.

Web chat & email

Same AI, same team, same analytics — across your digital channels.

WhatsApp & social

Customers pick their channel. Your AI is already there.

API — more channels

Connect any channel through our open API. One platform for everything.

Bring your own AI

Run our AI, or connect your own models directly into live calls.

One analytics layer

Every call, every channel, every agent — in a single audit trail.

Live Dashboard · Right now

Calls in progress
247
AI call resolution rate
91%
Avg sentiment score
+78
NPS (rolling 30d)
+65
Avg wait time0s
Enterprise analytics

Every call. One dashboard. Full picture.

Real-time dashboards, call traffic heat maps, sentiment, NPS, agent productivity with gamification, and full searchable audit trails — on every human and AI call.

Real-time dashboards
Traffic heat maps
Sentiment & emotion
NPS and NLP metrics
Agent gamification
Exportable audit trails
In their words

Trusted by operations teamsthat can't afford downtime

We replaced three legacy systems with one platform. AI handles 70% of calls — zero complaints from our team or customers.
Sarah Mitchell

Sarah Mitchell

Head of Operations · MedFirst Clinics

FAQ

Common questions

An AI phone system is a business telephony platform that has artificial intelligence built into the call layer, not bolted on top of it. That means AI employees can take and make calls as real extensions, understand spoken conversation in real time, and route or respond without human involvement — while every interaction is captured in a single analytics layer alongside your human agents.

Get started

See it work before you commit

Tell us how your calls run today and what you want AI to take off your team. We show you the outcome first, then how we get there.