AI agents built into your phone system
- AI employees that take and make calls as extensions of your team
- Trained on your business before they go live
- Inbound and outbound, on the same numbers and data as your staff
- Use our AI, or connect your own
Yes, AI can answer your business calls. Assist Telecom puts AI employees on your phone system as live extensions. They answer inbound calls, make outbound calls, and work the same numbers, data, and tools as your team. Each one is trained on your business before it handles a live call. Run the AI we provide, or connect your own.
What an AI employee does
- Answers inbound calls and resolves or routes them, around the clock
- Makes outbound calls for the campaigns you set
- Books, updates, and confirms straight from your live systems
- Hands off to a person the moment a call needs one
- Logs every call into the same analytics and audit trail as your team
Trained for your business, not generic
Each AI employee learns your services, your answers, and your workflows before it takes a live call. When you change your hours, prices, or process, it updates with you. No stale scripts, no relearning from scratch.
- Learns your services, answers, and workflows
- Stays current when you update your information
- Speaks in your brand's voice, inside your rules
AI and people, on the same calls
This is a hybrid model, not a swap. AI employees carry the volume and the routine work. Your people take the calls that need judgment. Both work the same system.
- AI takes the routine and repetitive calls
- Your team takes the calls that need a person
- Trained remote employees available where you want extra human cover
- Every handoff carries the full context, so the customer never repeats themselves
Use our AI
AI employees built, trained, and managed by us on the CX Assist platform. We handle the setup, tuning, and ongoing improvement.
Or bring your own
Connect your own AI models into live calls. Either way it works as part of the phone system, not a bridge you have to maintain.
Learn moreBuilt for regulated calls
Recording controls, retention, and full audit trails on every AI call.
Common questions
See it answer your calls
Tell us which calls you want AI to take off your team. We show you it working on your calls first, then how we set it up.