Enterprise contact center analytics, on every call
- See every call, human or AI, in one place
- Real time dashboards and call traffic heat maps
- Sentiment, emotion, and NLP on every conversation
- Forecast demand and catch problems before they grow
Assist Telecom analytics measures everything that happens across your calls and channels. It tracks volume, wait times, and outcomes in real time, reads sentiment and emotion on every conversation, scores agent and AI performance, forecasts demand, and logs every action in a searchable audit trail. Human calls and AI calls sit in the same view.
What you can see
A call handled by a person, an AI employee, or passed between them lands in the same analytics. So do your other channels. People, AI, and all channels, measured the same way.
Volume and queues
Live call counts, queue depth, and wait times in real time
Call traffic heat maps
See exactly when demand hits across hours and days
Sentiment and emotion
Scored on every conversation, human or AI
NPS and CSAT
Customer satisfaction tracked across every call and channel
NLP metrics
Topics, intents, keywords, and trends across your calls
Agent productivity
Performance scoring with gamification and leaderboards
Behaviour forecasting
Demand projections to plan staffing and campaigns ahead
Full audit trail
Every user and system action logged, searchable, and exportable
Heat maps that show when demand really hits
Stop staffing against a guess. Call traffic heat maps show the hours and days your demand actually lands, so you schedule people and AI against real patterns and stop paying for quiet time.
Coach your team and your AI
Score and rank performance with leaderboards and challenges. Spot coaching needs early, before they cost you customers. Feed what you learn back into how your AI employees handle calls.
Forecast what is coming
Behaviour forecasting reads your patterns and projects demand, so you plan staffing, campaigns, and capacity against what is likely, not what already happened.
Full audit trail, built for compliance
Every user and system action logged. Search, filter, and export the records you need.
Common questions
See what is in your own calls
Run your calls through our analytics and see what they tell you. We show you the insight first, then how to act on it.