Connect your AI to live telephony
- Use the AI we provide, or connect your own models to live calls
- Your AI models running on real extensions, inbound and outbound
- The integration legacy phone systems cannot support
- Built into the call layer, not bolted on top
Why legacy phone systems block your AI
Most AI models sit outside the phone system, connected by a bridge that breaks under real call conditions. Assist Telecom is built AI-first. Your models connect into the call layer directly, with the low latency and audio quality that live conversation requires.
Latency
Bridges between your AI and the call layer add delay that breaks real conversation.
Audio degradation
Transcoding between systems reduces quality and increases errors.
Context loss
Data does not flow cleanly between the AI and the call, so the AI cannot act on what it hears.
Reliability
Bridges fail under load. Live calls need infrastructure built to stay up.
Your AI on live calls
- 1Your AI model connects via our API
- 2It runs as a live extension on your numbers
- 3It reads from the same customer data as your team
- 4It hands off to a person when the call needs one
- 5Every call logs the same way as a human or our own AI call
What you need on your side
- A model that can handle conversational speech in real time
- API access to connect it to the platform
- We advise on the connection requirements and test before go-live
Use ours, yours, or both
Run the AI employees we build on CX Assist, connect your own models, or run both on the same platform at the same time. You are not locked into one engine.
See our AI AgentsAll calls. Full compliance.
Your AI calls run under the same compliance controls as every other call on the platform.
Common questions
Connect your AI to live calls
Tell us what model you are running and we will show you how it connects. We test on real calls before you rely on it.