Contact Centres
The AI contact center for inbound and outbound
- AI and human agents handling the same calls, at scale
- Inbound support and outbound campaigns on one platform
- Smart routing, queues, and real time analytics
- Built for AI from the ground up, with your AI or ours
An AI contact center handles inbound and outbound calls with AI and human agents working together. On Assist Telecom, AI employees take routine and high volume calls as extensions alongside your people, with routing, queues, campaigns, and real time analytics in one platform. It runs in the cloud or hybrid, across one site or many, on UK and US numbers.
Inbound and outbound, on one platform
- Inbound: answer, route, and resolve at scale, around the clock
- Outbound: run campaigns, follow ups, and call backs
- AI and human agents on the same calls and the same system
- One number reaches a person or an AI employee, on your routing
AI and People Together
AI and human agents, working together
AI employees carry the volume and the routine calls. Your agents take the calls that need judgment. Both work the same system, and every handoff carries the full context, so the customer never repeats themselves.
- AI employees take the routine and repetitive volume
- Your agents handle the calls that need a person
- Trained on your business, with real time updates
- Every handoff carries the full context
Routing
Route every call to the right place
- Skills based routing
- Queues, callbacks, and overflow handling
- IVR and self service
- Priority routing for your most important callers
Run outbound campaigns
- Outbound calling for sales, follow ups, reminders, and collections
- AI employees for outbound volume, people for the conversations that need them
- Every call logged, recorded, and measured
Omnichannel
Every channel, not just voice
- Voice, web chat, email, social, and WhatsApp
- One view of the customer across every channel
- The same AI employees and the same team across all of them
See everything, in real time
- Real time dashboards and call traffic heat maps
- Sentiment, emotion, and NLP on every conversation
- Agent and AI performance, with gamification
- NPS and behavior forecasting
Deployment
Deploy it your way
- One site or many, under one platform
- Cloud or hybrid
- UK and US numbers, porting handled during onboarding
- Alongside your current setup, or as the replacement
Built for regulated contact centers
- SOC 2 Type II, ISO 27001:2022, HIPAA, PCI-DSS Level 1, and GDPR
- Role based access and permissions
- Recording controls, retention, and full searchable audit trails
- Ofcom registered in the UK and Europe, FCC registered in the US
Frequently asked questions
Get started
See it on your own calls
Run your calls through the platform and see how AI and your team handle them together. We show you the outcome first, then how we set it up.